FAQs

Got a question? Hopefully we can answer it below. 

When Will I get My Coffee?
We are an artisan company providing a high quality product. Sadly everyone needs sleep so we do not operate around the clock. We roast in small batches and fulfill & dispatch orders every Monday and Thursday ( always within two working days of ordering).  UK orders should arrive within 48hrs from dispatch. For Europe this is 7 working days and for US and rest of the world please allow 10 working days from dispatch.  

Do you ship to the USA?
Yes we do but only up to 500g of coffee a time for customs reasons. Shipping for 1 x 250g bag is approximately $9.50 and 1 x 500g bag is $16. In the future we hope to appoint a US distributor. 

Where is my tracking number?
You will receive a notification email once your order has been dispatched (spam filter allowing) with shipping information. Unfortunately the International Standard option does not provide tracking, however it is insured. 

Why don't your coffees have strength ratings?
The number on a supermarket coffee packet relates to how dark it is roasted, not how strong the coffee is. Our coffees are strong but we use a light roast so you can enjoy the brilliant flavours contained in the beans, with no bitterness.

Is Maximum Charge the World's Strongest Coffee?
We've had the caffeine content of Maximum Charge analysed in a lab and it is significantly stronger than the World's Strongest Coffee when made using the same brewing method. However we don't overly publicise this as someone could come along with a stronger coffee. Rest assured Maximum Charge has a lot of caffeine but actually tastes amazing.

Where is your store?
We are a web-based business but you can find our coffee at the excellent Regent Tailors and Sarum CrossFit in Salisbury,

Are your coffees Fair Trade?
Our coffees do not have the Fair Trade label but we only use high quality importers who source coffees from traceable farms that use sustainable and ethical practices.

Which payment methods do you accept?
We accept most major credit cards via Shopify & Stripe Pay, and Paypal. We do not accept BitCoin at this time. 

Unable to find the answer? The contact us.